Client Director

Job Ref:

Job Title:
Client Director

Home Based


Closing date:
26th January 2018

Job Description

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

About the Team:

Our business sales vision is to become the communications integrator of choice, turning our customers into fans. The Enterprise sales strategy is to focus on key market segments (creating practices) and deliver Joined Up Business solutions that grow our customers revenue and reduce their costs.

Your Role:

The Client Director will work closely with the Sales Manager for Partners and Tech Services to define and execute a sales strategy and deliver Telefonica`s growth objectives for their nominated account. In this role, you will have ultimate responsibility for the specific customers, you will lead the account engagement and virtual team to deliver against all defined KPI`s and growth ambitions. You will have relationships throughout your client from C-level to delivery and you`ll spend a large proportion of your time on site at their premises.


-Accountable for retention and increasing revenue and drive the account to
-Accountable for the delivery of all associated KPI`s and targets
-Ensuring a high level of customer satisfaction measured by KPI`s
-Keeping abreast of all market and industry information and delivering fresh thinking and new opportunities for your account
-Ensuring you have full knowledge and understanding of the Telefonica group structure, products and services, market intelligence and competition, sales methodology and our existing and new customer business and market
-Leverage your internal and external network to drive relationships across partners, customers and industry leaders
-Strong engagement with and management of internal stakeholders
-Collaborate with the practice team to ensure a successful practice strategy is implemented to meet the market objectives
-Prepare and update clear account plans to meet the practice growth objectives
-Ensure a high level of forecast accuracy and pipeline coverage
-Research and attend customer forums, events and drive networking opportunities

Skills & experience:

-The ability to work with various levels of stakeholder, influencing and presenting up to C-suite internally and externally
-Excellent industry and market knowledge with a genuine passion for the digital world
-Effectively build cross functional working relationships
-Collaboratively drive and define timescales and client decision making processes
-Strong commercial acumen and excellent negotiation skills
-Outstanding forecast skills with the ability to accurately pipeline
Grade: PSG5

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

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