Tier 3 Skype For Business Engineer

Job Ref:

Job Title:
Tier 3 Skype For Business Engineer



Closing date:
5th January 2018

Job Description

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

About the Team:

O2 Unify offers customers one single consolidated provider for all their IT and communications needs. Through O2 Unify customers can optimise their voice and data networks and prepare to face new challenges.

Your Role:

The Tier 3 Skype For Business Engineer will be responsible for providing 3rd Line Support for Microsoft Skype For Business Solutions. This will include troubleshooting platform, Infrastructure, Application and Customer experience. Including the management of Standard and Enterprise Lync/Skype for Business environments, taking ownership of Lync/Skype for Business reporting and analytics.


- You`ll be responsible for the management of server infrastructure in line with Vendor Best Practice as well as Health Checks, Application Patching, WSUS, AV Management, Log Analysis, Access Control
- Take responsibility for Management of Standard and Enterprise Lync/Skype For Business Environments
- You`ll take ownership of Lync/Skype For Business reporting and analytics
- Production of Support Documentation
- Completing Service Requests and Change Requests
- You`ll be responsible for helping to Maintain Solution Integrity
- Providing input to Customer MI Reporting including observations and recommendations

Skills & experience:

- Skype for business Server 2015, Standard edition (up to 5000 users) and Enterprise edition (up to 80,000 users)
- Microsoft Lync 2013
- AudioCodes Session Border Controllers
- Windows Server 2008, 2008 R2, 2012 and 2012 R2 plus future releases
- Advanced understanding of Microsoft Active Directory including resource forests and trusts
- General SQL backup and log management - SQL server 2008, 2008 R2, 2012 & 2014
- Certificate Services - Understanding of SSL and Internal CA
- IM&P, Conferencing and Collaboration and Enterprise
- Archiving: Skype For Business Archiving Server, Archives IM and Meeting contents
- Monitoring: Skype For Business CDR and Call Quality monitoring server
- Persistent Chat: Chat room application
- Office Web App: Part of the SharePoint family of servers

Additional Information: Performing occasional on-call support on a 24x7 basis
Grade: MPG4

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

Sorry, this vacancy is closed.

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