Senior Service Architect

Job Ref:

Job Title:
Senior Service Architect

Home Based


Closing date:
27th February 2018

Job Description

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

About the Team:

You will be joining a commercially-focused team of 8 with a keen eye for detail. The existing team design solutions tailored to our Enterprise customers` needs, including integrated WAN, LAN, Security, and Cloud-based solutions. You will take an active role in mentoring more junior members of the team, passing on your own expertise and best practice approach.

Your Role:

Reporting to the O2 Enterprise Head of Service Architects, you will be responsible for the definition and design of service and operational requirements in complex large scale customer bids and proposals across all sectors including Public. The role will be designing service solutions against the O2 Enterprise services and proposition portfolio (including Fixed Voice and Data Networks, ICT Hosting and Managed Services), supporting and working alongside the Bid Management teams, Pre and Post Sales and Solution Architects.


Service lead for complex opportunities, taking ownership from Request for Information (RFI) through Request for Pricing (RFP), and supporting the Pre Sales and Bid Management Function primarily owning and designing the in life service and operational requirements.

Supporting Sales in qualification and inputting to end to end Solution / Service design as part of customer proposals including commercials
Ensuring that responses are in line with standard Solution / Service offerings and exceptions are managed and agreed with appropriate stakeholders
Providing thought leadership across the services landscape and being able to influence key decision makers with O2`s customer base
Supporting the Product management teams with shaping of new or bespoke services where identified appropriate, providing insight into what service models are practical and achievable based on experience of operations teams and customer requirements
Mentoring junior members of the team
Creating and maintaining a repeatable process, standard templates and responses for delivering customer focused proposals and bid input, leveraging the wider Telefnica UK resources, and 3rd parties as appropriate.
Effective `matrix` team leadership of virtual teams
Effective resource planning to ensure the opportunity pipeline and work activity is fully understood and supported

Skills & experience:

-Experience in a service delivery role
-ITIL qualified
-Previous experience of architecting technical solutions
-Commercial awareness
-Experience of working on multiple customer engagements and bids in parallel.
-Demonstrable understanding and appreciation of LAN, WAN, Unified Communications (UC) or Security architecture
-Strong written and verbal communication and presentation skills
-Great attention to detail is required
Grade: PCGT

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

Sorry, this vacancy is closed.

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