Employee Relations Advisor (Case Management)- 9 Month FTC

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Job Title:
Employee Relations Advisor (Case Management)- 9 Month FTC



Closing date:
23rd February 2018

Job Description

O2 is the commercial brand of Telefonica UK Limited, a leading digital communications company owned by Telefonica S.A. With over 25 million customer across the UK, O2 is one of the world`s most innovative companies putting our customers at the heart of everything we do.

We are more than just a network. We open up the endless possibilities of technology, connecting our customers to the things that they love and exploring new ways to open up the world for them.

We are always on the lookout for great talent. Just like our customers, we offer our employees more. From a choice of benefits, rewards, training and ongoing career development there are many reasons to join O2.

A bit about the team:

Our case management team are responsible for giving the business expert Employee Relations advice on a wide range of issues, making sure our employees are supported 100% of the time whether it be from a grievance to flexible working issues.

What role will you play in this?

As an Employee Relations expert you`ll partner with an area (or areas) of our business to provide judgement and advice to line managers and employees. You`ll need to be a great Relationship Manager as a large part of this role is just that. Working closely with key stakeholders in your business area, you`ll share MI on a regular basis and will always be focused on continuous improvement for the UK Business.

Some of your key stakeholders include our European People Service Centre (EPSC) teams, line managers, Telefonica UK HR teams, Legal, Trade Unions, and Fraud and Security.

Responsibilities in the role:

-Provide timely remote expert advice to line managers and HR colleagues on the application and interpretation of a wide spectrum of complex/red flag issues from people policies
-Share the agreed MI for the business area you are partnering and proactively identify trends and interventions to support these
-Support line managers and HR Colleagues at disciplinary hearings remotely and face to face
-Manage effectively high risk/high profile cases, engaging senior stakeholders, Legal, PR, ER
-Ensure Telefonica UK is legally protected in all employee related matters, while considering the employee experience and balancing appropriate risk
-Ensure delivery of Service Level Agreements
-Support Legal with the collation of documentation and interface with witnesses

What we need from you:

-Experience of providing expert advice to line managers with disciplinary, grievance, dismissals, compromise agreements, discrimination and flexible working issues
-In depth understanding of UK employment law relating to case management and associated risks
-A thorough understanding of HR policy and processes
-Ability to influence at a senior level and strong stakeholder management skills
-Ability to manage high workloads and conflicting priorities
-Focused on continuous improvement
-Strong commercial awareness
-Strong attention to detail
Grade: MPG4

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits that could include a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.

Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

Sorry, this vacancy is closed.

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