Demand Planner

Job Ref:

Job Title:
Demand Planner



Closing date:
10th March 2017

Job Description

Telefonica is on a truly inspirational adventure. As one of the world`s most innovative communication companies and the name behind flagship brands such as O2, we`re thinking bigger than ever before. We`re taking on new challenges around the world and exploring new ways to open up the world for our millions of customers. And you could be part of it all.

About the team

We are the Telefnica Supply Chain team. We manage the end-to-end supply chain for all customer products (including mobile phones, SIM cards, tablets, and accessories). We aim to be a recognised cross-industry leading, innovating and pioneering supply chain. We have a global outlook, whilst focussing on optimising our local customer experience and managing our local costs. We deliver all this by building and maintaining sustainable relationships with the right partners, and with a culture of learning and development with our people.

Your role

The role is responsible for ensuring accurate forecasts exist for a defined portfolio of products and/or sales channels. Forecasts will be created and measured against a variety of time horizons, including short term in support of supply planning and stock purchasing, mid-term for Telefonica Group negotiations, and long term to support Telefonica budget and planning processes. Building collaborative relationships with sales channels, commercial and marketing teams, measuring performance and driving continuous improvement will be the keys to success.


Long Term Forecasting
Support the relationships with Group Devices (GDU), Finance, Business Intelligence and Strategy teams, collaborating and contributing to the budgeting and strategic planning processes.
Store agreed long term forecasts and provide reporting and insight of actual performance against them, highlighting key differences to the appropriate teams.

Mid Term Forecasting
Support the relationships with GDU, UK Devices, Commercial and sales channel teams, collaborating and contributing to quarterly planning processes.
Ensure the required information is provided in a timely manner from GDU. Use the forecasting software to validate, support and add insight to the process. Collaborate with the Commercial team and sales channels to provide an accurate and timely response to GDU.
Store agreed quarterly forecasts and provide reporting and insight of actual performance against it, highlighting and explaining key differences to the appropriate teams.

Short Term Forecasting
Develop short term demand forecasts at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, evaluate forecast results and optimise product launch/withdrawal forecasts.
Interact with Sales, Marketing, and Channel teams to understand demand drivers; how the product portfolio mix, tariff & pricing structure, promotional & seasonal strategies and their sales targets, translate into forecasts for product and provide insight using the demand planning tool to drive improvement.

Use and maintain the forecasting software as the primary system tool, ensuring the tool is optimised to provide high quality and relevant output. Use this to gain forecast inputs, forecast sign off, and to communicate demand forecasts to the Supply team.
Provide input to the Supply team on existing items, new product introductions and phase-outs, and promotions to explain the forecast.

Produce scheduled and ad hoc reporting as necessary to support the understanding of performance, root cause analysis and continuous improvement. Share reporting with key stakeholders, tailoring the communication to them.
Run the wider Supply Team KPI reporting function using outputs from multiple sources, managing Access Databases and utilising power pivot functionality within Excel.

Continuous Improvement
Continuously seek improvements and opportunities in all elements of the role.
Understand true demand and how the portfolio mix, tariff and pricing structure, promotional strategies and sales targets translate into forecasts. Use this data to drive continuous improvement through the demand planning processes including local UK demand for both new and used devices as well as providing data in support of GDU conversations.
Use all information at the disposal of the team to optimise performance of the tool.
Document a roadmap of change which spans performance, processes, reporting, decisions and systems.
Coordinate the delivery of change where required, documenting the project plan, actions, benefits and deliverables. Keep all stakeholders up to date and escalate issues appropriately.

Demonstrable Experience

Significant experience in a supply chain environment, with proven experience around demand planning/forecasting processes and systems.
Proven ability of building and maintaining internal and external relationships.
Confident communicator with proven negotiation and influencing skills.
Excellent organisational skills and meticulous attention to detail.
Excellent numeracy, analytical and problem solving skills.
Advanced Excel knowledge incl. PowerPivot functionality and Macros.
Strong Access Database knowledge.

Practical and technical experience of supply chain planning systems, especially ToolsGroup SO99+.
Project management skills.
Commercial awareness.
Experience of BI reporting.
Grade: MPG4

Location: Leeds

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits such as a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

Sorry, this vacancy is closed.

To sign up for job alerts and have jobs emailed to you click here

Search Vacancies