User Experience Architect

Job Ref:

Job Title:
User Experience Architect



Closing date:
2nd March 2018

Job Description

giffgaff is a fast growing mobile network. Our business model is unique - we take a highly collaborative approach with our member who help (and are rewarded for helping) across all areas of the business. Our vibrant online community, online platform and great value proposition are key to our success. We do not have a retail footprint or expensive call centres, so we can pass these saving straight on to our members in a way that no other telecoms business does.

Your role
To fulfil our demand and rapid growth, we need a passionate UX Architect who has the knowledge and experience to deliver creative design thinking. The successful candidate will ideally have several years` experience of working within a fast paced and agile team, working with the wider business to understand their business/digital requirements in order to create design solutions.
You will also have experience in working with development and creative teams, to formulate design recommendations, and then communicating this to our Commerce team, and the business.
The UX Architect at giffgaff will report directly to the Head of UX.

Key aspects of the role
-Solid experience in information design, solely focus on giving structure, design usable navigation models, be involved in content categorization and some copywriting activities
-Translate business problems and requirements into a compelling product that demonstrates the power and value of the giffgaff experience
-Work with product owners, stakeholders and users to understand how people use our product and use this information to define design principles
-Define information architecture, customer journeys and initial content.
-Sketch low-fidelity wireframes to quickly present and iterate your initial ideas
-Build fully functional prototypes including interaction design.
-Be familiar and comfortable navigating and creating site maps
-Clearly communicate hierarchy, grouping, and workflows for applications
-Define what and where content/copy should be placed on the page.
-Craft features and principles that will be applied modularly to the entire site.
-Create and maintain UX guidelines, standards, and best practices for user-centric products
-Extensive experience with Mobile First and responsive web design.
-Conduct usability research through remote & face-to-face studies.
-Complete and keep UX documentation for all projects updated, including ecosystem diagrams, user flows, site or application maps, fully annotated wireframes, and feature/functionality specifications.

Previous experience must have`s:
-You have 3 years+ experience in IA & UX
-Comfortable working with business to gather user requirements and define functionality
-Understand business data and collect it to inform your decisions
-Clearly communicate hierarchy, grouping, and workflows for applications
-Expert in information design and be able to clearly express complex information
-Mapping user journeys, concepts, in addition to producing wireframes.
-Create and maintain UX guidelines, standards, and best practices
-Creating site maps and content categorization
-Confident with an excellent eye for design and attention to detail.
-Understand the rendering capabilities of the platform you are designing for (responsive web, ios, android)
-Experience with design tools such as Axure RP, Mindnode, OmniGraffle Adobe suite etc.
Grade: PCGU

Location: Uxbridge

Salary and benefits:

We are looking to pay a competitive salary (depending on experience) for this position, and in addition we have some great benefits such as a bonus, life cover, health care, holiday entitlement and lots of flexible benefits too.
Telefonica`s commitment to a great work-life balance allows us to consider flexible approaches to working. Like to know more? Feel free to raise it.

Joining Telefonica means opening up a world of freedom, support and possibility. A fascinating world where you`ll be able to think bigger, be bolder and try new things. And where there are endless opportunities to develop your career.

There`s so much to discover. Your adventure starts here.

Sorry, this vacancy is closed.

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